Nepean Blue Mountains Local Health District (NBMLHD) reported a high level of patient satisfaction in 2024, with nine in 10 adult patients rating their care as either ‘very good’ or ‘good’. 

The results were revealed in the latest Bureau of Health Information’s Adult Admitted Patient Survey 2024, which asked patients admitted to hospital about their experiences across a range of important aspects of care. 

Almost all surveyed patients (96 per cent) rated the nurses who treated them as ‘very good’ or ‘good’, and a similarly high proportion (92 per cent) rated the doctors at Blue Mountains District ANZAC Memorial Hospital who treated them as ‘very good’ or ‘good’. 

Member for Blue Mountains Trish Doyle, MP said: 

"I am so pleased to see these stellar results at Blue Mountains Hospital in Katoomba. 

Blue Mountains District ANZAC Memorial Hospital performed significantly higher than the state average across a number of surveyed areas. 

Ms Doyle said: “It speaks to the enormous effort the hard-working and compassionate healthcare professionals at the hospital are making. 

“The results also show the Mountains workers’ passion for healthcare, and how their excellent care and dedication is making a difference.” 

“I am also pleased to hear that the new NSW government safe staffing* ratios are being rolled out at Blue Mountains Hospital - one of the most significant reforms in the way our hospitals have been staffed in decades – and the Hospital is currently seeking to recruit nine full-time equivalent nurses for the Emergency Department.” 

Safe staffing levels information: 

The Safe Staffing Levels initiative involves the introduction of minimum staffing levels, which will result in more nurses employed in hospitals right across the state.   

The staffing boost of frontline healthcare workers will enable a one-to-one nursing care ratio for generally occupied emergency department resuscitation beds on all shifts, and one nurse to three generally occupied treatment spaces and ED short-stay unit beds on all shifts.  

The Safe Staffing Levels Taskforce, which includes key leaders from the NSW Nurses and Midwives’ Association (NSWNMA), NSW Health, and local health districts, continues to work through preparations to determine the FTE required to deliver Safe Staffing Levels. Phase one of Safe Staffing Levels commenced in Level 5 and Level 6 EDs, which treat the most critically ill patients. The Safe Staffing Levels Taskforce will continue to oversee the rollout of the government’s commitment of 2480 FTE over four years (to June 2027) towards staffing levels. 

The Minns Labor Government’s introduction of Safe Staffing Levels forms one part of a comprehensive plan to build a better health system across NSW.  

MEDIA: | Brenda Cunningham-Lewis (Wed, Thurs, Fridays) Trish Doyle MP (02) 4751 3298, bluemountains@parliament.nsw.gov.au